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Article ID: 978557 - Last Review: October 7, 2011 - Revision: 6.0

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INTRODUCTION

Microsoft has released an update for Microsoft Office Excel Viewer 2003. This update provides the latest fixes for Office Excel Viewer 2003. Additionally, this update contains stability and performance improvements.

MORE INFORMATION

Issue that this update package fixes

Symptoms

Starting on December 11, 2009, customers who use Office 2003 will be unable to open Office 2003 documents that are protected with the Active Directory Rights Management Service (AD RMS) or with Rights Management Services (RMS). Customers will also be unable to save Office 2003 documents that are protected with AD RMS/RMS.

Users may receive the following error message when they try to open AD RMS-protected or RMS-protected documents by using Office 2003:
"Unexpected error occurred. Please try again later or contact your system administrator"
Scope: This symptom affects Office 2003 products that are used together with AD RMS/RMS. This includes Word 2003, Excel 2003, PowerPoint 2003, and Outlook 2003. This does not affect the 2007 Microsoft Office system.

Cause

The expiry date for the license information within the definition file that is used by Office 2003 to enable IRM functionality is set to December 10, 2009. This problem occurs because the expiry date was not renewed.

Workaround

To work around this problem, open the document by using the 2007 Microsoft Office system.

Update information

How to obtain this update

This update is available from the Microsoft Update Web site:
http://update.microsoft.com (http://update.microsoft.com)
The following file is available for download from the Microsoft Download Center:

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Download
Download the Office2003-kb978557-fullfile-enu.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=3EF74903-CAEE-40FB-B89E-A46434593856)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

How to determine whether the update is installed

This update contains files that have the versions that are listed in the following table.
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File nameFile versionFile sizeDateTime
Xlview.exe11.0.8313.05,274,44005-Aug-200917:36
Xlvprtid.xmlNot Applicable79,69211-Dec-200903:51

REFERENCES

The Office product team will provide more information as it becomes available at the following Web sites:

APPLIES TO
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
Keywords: 
kboffice2003presp4fix kbsurveynew kbqfe kbbug kbfix KB978557
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