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Article ID: 978591 - Last Review: July 12, 2013 - Revision: 2.1

Symptoms

In the Windows 7 "System and Security" control panel category, the Action Center lets you change User Account Control (UAC) settings. In the User Account Control Settings dialog box, you move the slide bar control for notifications, and then you click the OK button. In this scenario, the dialog box does not close, and no change is made. When the mouse pointer is positioned on the OK button, and you press ENTER, the dialog box still does not close, and no change is made.

Note If you click Cancel, the dialog box closes and no change is made, as expected.

Resolution

This issue occurs when Microsoft Office 97 is installed on Windows 7. The installation of Office 97 makes a change to the registry that causes this issue.

To have us fix this problem for you, go to the "Fix it for me" section. To re-enable the prompt back yourself, go to the "Let me fix it myself" section.

Fix it for me

Let me fix it myself

More information

You are notified by UAC before changes that require administrator-level permissions are made to a computer. To change the UAC settings, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click System and Security.

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  3. In the Action Center category, click Change User Account Control Settings.

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  4. In the User Account Control Settings dialog box, move the slider control to select a different level of control between Always notify and Never notify.

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  5. Click OK to save the change.
For more information about the UAC feature, visit the following Microsoft website:
http://windows.microsoft.com/en-US/windows-vista/Your-permission-please-Understanding-User-Account-Control-in-Windows-Vista (http://windows.microsoft.com/en-US/windows-vista/Your-permission-please-Understanding-User-Account-Control-in-Windows-Vista)
Support for Office 97 expired on February 28, 2002, and support for Office 97 Service Pack 2 expired on January 16, 2004. For more information, visit the following Microsoft website:
http://support.microsoft.com/lifecycle/?p1=2507 (http://support.microsoft.com/lifecycle/?p1=2507)
For more information about the products that are supported on Windows 7, visit the following Microsoft websites:
http://www.microsoft.com/downloads/details.aspx?FamilyID=890E522E-E39E-4278-AEBC-186F81E29173 (http://www.microsoft.com/downloads/details.aspx?FamilyID=890E522E-E39E-4278-AEBC-186F81E29173)
http://www.microsoft.com/windows/compatibility/en-us/Default.aspx?type=Software (http://www.microsoft.com/windows/compatibility/en-us/Default.aspx?type=Software)

Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbfixme kbautofixme kbtshoot kbexpertisebeginner kbsurveynew kbprb kbmsifixme KB978591
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