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Article ID: 978836 - Last Review: April 14, 2010 - Revision: 1.0

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SYMPTOMS

Consider the following scenario:
  • You configure a perimeter network (also known as DMZ, demilitarized zone, and screened subnet).
  • The only domain controllers that this network contains are read-only domain controllers (RODCs).
  • You try to add or remove managed service accounts (also known as MSAs) on a computer that is running Windows Server 2008 R2 or Windows 7.
  • This computer is located in the network.
In this scenario, you cannot create or delete managed service accounts. Additionally, you receive error code 0xc00000e5.

CAUSE

This issue occurs because the managed service accounts do not support RODCs. The managed service accounts support read/write domain controllers only.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2 on the computer.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Netapi32.dll6.1.7600.2064356,83213-Feb-201011:05x86
Logoncli.dll6.1.7600.20643127,48813-Feb-201011:05x86
Netlogon.dll6.1.7600.20643564,73613-Feb-201011:05x86
Nlsvc.mofNot Applicable2,87310-Jun-200921:29Not Applicable
Nltest.exe6.1.7600.20643327,16813-Feb-201011:03x86
Microsoft.activedirectory.management.dll6.1.7600.20643774,14413-Feb-201011:09x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Netapi32.dll6.1.7600.2064372,70413-Feb-201011:15x64
Logoncli.dll6.1.7600.20643186,36813-Feb-201011:14x64
Netlogon.dll6.1.7600.20643693,76013-Feb-201011:15x64
Nlsvc.mofNot Applicable2,87310-Jun-200920:47Not Applicable
Nltest.exe6.1.7600.20643395,77613-Feb-201011:11x64
Microsoft.activedirectory.management.dll6.1.7600.20643774,14413-Feb-201011:22x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Netapi32.dll6.1.7600.20643133,63213-Feb-201009:51IA-64
Logoncli.dll6.1.7600.20643299,00813-Feb-201009:50IA-64
Netlogon.dll6.1.7600.206431,150,46413-Feb-201009:51IA-64
Nlsvc.mofNot Applicable2,87310-Jun-200920:52Not Applicable
Nltest.exe6.1.7600.20643482,30413-Feb-201009:47IA-64
>

WORKAROUND

To work around this issue, let the computer that is running Windows Server 2008 R2 or Windows 7 have temporary access to a read/write domain controller in another site. Give the computer temporary access when you create or delete managed service accounts in the perimeter network that contains only RODCs.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about managed service accounts, visit the following Microsoft TechNet Web site:
General information about managed service accounts (http://technet.microsoft.com/en-us/library/dd378925(WS.10).aspx)
For more information about how to set up managed service accounts, visit the following Microsoft TechNet Web site:
Step-by-step guide for how to set up managed service accounts (http://technet.microsoft.com/en-us/library/dd378925(WS.10).aspx) For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size10,019
Date (UTC)15-Feb-2010
Time (UTC)17:47
PlatformNot Applicable
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File versionNot Applicable
File size714
Date (UTC)15-Feb-2010
Time (UTC)17:47
PlatformNot Applicable
File nameX86_11ba659ae70070da3082548ddea3c851_31bf3856ad364e35_6.1.7600.20643_none_02f52c5451be4b58.manifest
File versionNot Applicable
File size714
Date (UTC)15-Feb-2010
Time (UTC)17:47
PlatformNot Applicable
File nameX86_139d1aed03513d0f11151fcbf177c9d5_31bf3856ad364e35_6.1.7600.20643_none_bd7430dd0e0435d8.manifest
File versionNot Applicable
File size735
Date (UTC)15-Feb-2010
Time (UTC)17:47
PlatformNot Applicable
File nameX86_22c9cd3602100c8dbd1cf3ff2e1ae698_31bf3856ad364e35_6.1.7600.20643_none_76155854d42ebeb4.manifest
File versionNot Applicable
File size714
Date (UTC)15-Feb-2010
Time (UTC)17:47
PlatformNot Applicable
File nameX86_256e1f5dbaf117ba99070562e764d096_31bf3856ad364e35_6.1.7600.20643_none_ab4fb5ff761812b2.manifest
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Date (UTC)15-Feb-2010
Time (UTC)17:47
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File size714
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File size735
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File versionNot Applicable
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Date (UTC)15-Feb-2010
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PlatformNot Applicable
File nameX86_4246b5ca8928c8598e3ddcde5eb10149_31bf3856ad364e35_6.1.7600.20643_none_57116278c30987b6.manifest
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File nameX86_5313aea90fae5fa581b5e39e97cbee12_31bf3856ad364e35_6.1.7600.20643_none_ea55314ee79a0313.manifest
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File versionNot Applicable
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File versionNot Applicable
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PlatformNot Applicable
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File versionNot Applicable
File size2,402
Date (UTC)13-Feb-2010
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Date (UTC)13-Feb-2010
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Time (UTC)11:37
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File nameX86_microsoft.activedirectory.management_31bf3856ad364e35_6.1.7600.20643_none_191f88b6f075e59c.manifest
File versionNot Applicable
File size2,809
Date (UTC)13-Feb-2010
Time (UTC)11:35
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_03104a651f4da66b820705a95ade3767_31bf3856ad364e35_6.1.7600.20643_none_1d0e03b93677a5f2.manifest
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File size716
Date (UTC)15-Feb-2010
Time (UTC)17:47
PlatformNot Applicable
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File size716
Date (UTC)15-Feb-2010
Time (UTC)17:47
PlatformNot Applicable
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Time (UTC)17:47
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File size713
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PlatformNot Applicable
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File size718
Date (UTC)15-Feb-2010
Time (UTC)17:47
PlatformNot Applicable
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File size716
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Date (UTC)15-Feb-2010
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Date (UTC)15-Feb-2010
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File versionNot Applicable
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Date (UTC)15-Feb-2010
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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
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APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows HPC Server 2008 R2
Keywords: 
kbqfe kbhotfixserver kbsurveynew kbautohotfix kbexpertiseinter kbbug kbfix KB978836
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