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Article ID: 979791 - Last Review: October 7, 2011 - Revision: 2.0

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SYMPTOMS

Consider the following scenario:
  • You install the System Center Configuration Manager System health agent on a computer that is running Windows Server 2008 R2 or Windows 7.
  • You make a virtual private network (VPN) connection from this computer to a Routing and Remote Access Service (RRAS) server that has Network Access Protection (NAP) enabled.
  • The System Center Configuration Manager NAP policies force the computer into quarantine.

In this scenario, the computer cannot come out of quarantine. If you use the Napstat.exe utility to view the status of your computer, the utility indicates that the System Center Configuration Manager System health agent cannot complete its remediation. Additionally, you notice remediation does not continue.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7 on the computer.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Agilevpn.sys6.1.7600.1638549,15213-Jul-200923:55x86Not applicable
Netavpna.infNot applicable5,27623-Jan-201000:51Not applicableNot applicable
Netavpnt.infNot applicable2,34223-Jan-201000:51Not applicableNot applicable
Vpnike.dll6.1.7600.20625237,05623-Jan-201007:36x86Not applicable
Rasppp.dll6.1.7600.20625176,64023-Jan-201007:36x86X86_MICROSOFT-WINDOWS-RASPPP_31BF3856AD364E35_6.1.7600.20625_NONE_6D358760CA4010E5
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Agilevpn.sys6.1.7600.1638560,41614-Jul-200900:10x64Not applicable
Netavpna.infNot applicable5,28423-Jan-201000:49Not applicableNot applicable
Netavpnt.infNot applicable2,35023-Jan-201000:49Not applicableNot applicable
Vpnike.dll6.1.7600.20625256,51223-Jan-201008:11x64Not applicable
Rasppp.dll6.1.7600.20625211,45623-Jan-201008:11x64AMD64_MICROSOFT-WINDOWS-RASPPP_31BF3856AD364E35_6.1.7600.20625_NONE_C95422E4829D821B
Rasppp.dll6.1.7600.20625176,64023-Jan-201007:36x86X86_MICROSOFT-WINDOWS-RASPPP_31BF3856AD364E35_6.1.7600.20625_NONE_6D358760CA4010E5
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Agilevpn.sys6.1.7600.16385145,92014-Jul-200900:27IA-64Not applicable
Netavpna.infNot applicable5,28023-Jan-201000:46Not applicableNot applicable
Netavpnt.infNot applicable2,34623-Jan-201000:46Not applicableNot applicable
Vpnike.dll6.1.7600.20625622,59223-Jan-201006:45IA-64Not applicable
Rasppp.dll6.1.7600.20625461,31223-Jan-201006:45IA-64IA64_MICROSOFT-WINDOWS-RASPPP_31BF3856AD364E35_6.1.7600.20625_NONE_6D372B56CA3E19E1
Rasppp.dll6.1.7600.20625176,64023-Jan-201007:36x86X86_MICROSOFT-WINDOWS-RASPPP_31BF3856AD364E35_6.1.7600.20625_NONE_6D358760CA4010E5

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Network Access Protection, visit the following Microsoft Tech Web site:
General information about Network Access Protection (http://technet.microsoft.com/en-us/network/bb545879.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File namePUpdate.mum
File versionNot applicable
File size1,674
Date (UTC)25-Jan-2010
Time (UTC)10:18
PlatformNot applicable
File nameX86_15d7240eb6581acc9c6f5605f0700da1_31bf3856ad364e35_6.1.7600.20625_none_8bd43c8b6b498e14.manifest
File versionNot applicable
File size694
Date (UTC)25-Jan-2010
Time (UTC)10:18
PlatformNot applicable
File nameX86_6eca73c3ac3084b46b82b9cf4c259eca_31bf3856ad364e35_6.1.7600.20625_none_15c728e940a43c88.manifest
File versionNot applicable
File size704
Date (UTC)25-Jan-2010
Time (UTC)10:18
PlatformNot applicable
File nameX86_microsoft-windows-rasbase-agilevpn_31bf3856ad364e35_6.1.7600.20625_none_b01331671262134b.manifest
File versionNot applicable
File size4,932
Date (UTC)25-Jan-2010
Time (UTC)10:29
PlatformNot applicable
File nameX86_microsoft-windows-rasppp_31bf3856ad364e35_6.1.7600.20625_none_6d358760ca4010e5.manifest
File versionNot applicable
File size43,948
Date (UTC)23-Jan-2010
Time (UTC)07:56
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_1cdbafd2fbf8c3dace90acb95d91298b_31bf3856ad364e35_6.1.7600.20625_none_ad939a9d479d85a0.manifest
File versionNot applicable
File size708
Date (UTC)25-Jan-2010
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_328f6181cfce648c2ad9a3e0e312f11c_31bf3856ad364e35_6.1.7600.20625_none_b7ee7306555a53d6.manifest
File versionNot applicable
File size1,036
Date (UTC)25-Jan-2010
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_63f4f7310673e859c6bfba4fdf78f27d_31bf3856ad364e35_6.1.7600.20625_none_1ff126720b2af0f5.manifest
File versionNot applicable
File size698
Date (UTC)25-Jan-2010
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_microsoft-windows-rasbase-agilevpn_31bf3856ad364e35_6.1.7600.20625_none_0c31cceacabf8481.manifest
File versionNot applicable
File size4,936
Date (UTC)25-Jan-2010
Time (UTC)10:31
PlatformNot applicable
File nameAmd64_microsoft-windows-rasppp_31bf3856ad364e35_6.1.7600.20625_none_c95422e4829d821b.manifest
File versionNot applicable
File size43,950
Date (UTC)23-Jan-2010
Time (UTC)08:34
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,684
Date (UTC)25-Jan-2010
Time (UTC)10:19
PlatformNot applicable
File nameX86_microsoft-windows-rasppp_31bf3856ad364e35_6.1.7600.20625_none_6d358760ca4010e5.manifest
File versionNot applicable
File size43,948
Date (UTC)23-Jan-2010
Time (UTC)07:56
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_7806c3f444d0477adc85e35884430372_31bf3856ad364e35_6.1.7600.20625_none_022fbadbe7ccfbfa.manifest
File versionNot applicable
File size706
Date (UTC)25-Jan-2010
Time (UTC)10:18
PlatformNot applicable
File nameIa64_b6417ef65b93c61f5363f3ec4dfa61d7_31bf3856ad364e35_6.1.7600.20625_none_ab3092b103a3b4f3.manifest
File versionNot applicable
File size1,034
Date (UTC)25-Jan-2010
Time (UTC)10:18
PlatformNot applicable
File nameIa64_microsoft-windows-rasbase-agilevpn_31bf3856ad364e35_6.1.7600.20625_none_b014d55d12601c47.manifest
File versionNot applicable
File size4,934
Date (UTC)25-Jan-2010
Time (UTC)10:19
PlatformNot applicable
File nameIa64_microsoft-windows-rasppp_31bf3856ad364e35_6.1.7600.20625_none_6d372b56ca3e19e1.manifest
File versionNot applicable
File size43,949
Date (UTC)23-Jan-2010
Time (UTC)08:30
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,463
Date (UTC)25-Jan-2010
Time (UTC)10:18
PlatformNot applicable
File nameX86_microsoft-windows-rasppp_31bf3856ad364e35_6.1.7600.20625_none_6d358760ca4010e5.manifest
File versionNot applicable
File size43,948
Date (UTC)23-Jan-2010
Time (UTC)07:56
PlatformNot applicable

APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows 7 Professional
Keywords: 
kbexpertiseadvanced kbfix kbautohotfix kbsurveynew kbqfe KB979791
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