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Article ID: 979808 - Last Review: April 14, 2010 - Revision: 1.0

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SYMPTOMS

Consider the following scenario:
  • You add a user account to the domain Backup Operators group or to the local Backup Operators group.
  • You use this account to log on to a computer that is running Windows 7 or Windows Server 2008 R2.
  • You use the Robocopy command together with the /B option to copy some files that you do not have access permissions or ownership.
In this scenario, these files are copied successfully. However, their security configuration information such as an access control list (ACL) is not copied. Instead, these files inherit their ACL from the destination folder.

Additionally, the Robocopy.exe utility returns one of the following error messages:
  • ERROR 5 (0x00000005) Copying NTFS Security to Destination Directory <directory name> Access is denied
  • ERROR 5 (0x00000005) Copying NTFS Security to Destination File<directory name> Access is denied
Note When a member of the Backup Operators group runs the Robocopy.exe utility together with the /B option to copy a file, everything should be copied. The member should have access to the file security configuration information even if the member does not have permissions to the file or ownership of the file.

CAUSE

This issue occurs because the Robocopy.exe utility does not open these files by using the "backup intent" flag when the /B option is used. This behavior prevents access to the security configuration information for a user who has the "Back up files and directories" (SE_BACKUP_PRIVILEGE) privilege.

Note If a file is opened by using the "backup intent" flag, certain access rights are checked, and then the user who opened the file is granted the appropriate access to the file.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2008 R2 or Windows 7.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Robocopy.exe5.1.10.102798,81619-Feb-201007:55x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Robocopy.exe5.1.10.1027128,00019-Feb-201008:02x64
Robocopy.exe5.1.10.102798,81619-Feb-201007:55x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Robocopy.exe5.1.10.1027265,21619-Feb-201006:34IA-64
Robocopy.exe5.1.10.102798,81619-Feb-201007:55x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
973776  (http://support.microsoft.com/kb/973776/ ) The security configuration information, such as the ACL, is not copied if a backup operator uses the Robocopy.exe utility together with the /B option to copy a file on a computer that is running Windows Vista or Windows Server 2008

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,674
Date (UTC)19-Feb-2010
Time (UTC)10:58
PlatformNot applicable
File nameX86_9d98df7ec5fa21d047486476f18692d3_31bf3856ad364e35_6.1.7600.20648_none_9cf47061efb3ad1e.manifest
File versionNot applicable
File size696
Date (UTC)19-Feb-2010
Time (UTC)10:58
PlatformNot applicable
File nameX86_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7600.20648_none_c79566c966b24883.manifest
File versionNot applicable
File size2,586
Date (UTC)19-Feb-2010
Time (UTC)08:24
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_558f690380b00de69835c91def69e446_31bf3856ad364e35_6.1.7600.20648_none_6b75fb69a08aba9d.manifest
File versionNot applicable
File size698
Date (UTC)19-Feb-2010
Time (UTC)10:58
PlatformNot applicable
File nameIa64_9d98df7ec5fa21d047486476f18692d3_31bf3856ad364e35_6.1.7600.20648_none_9cf61457efb1b61a.manifest
File versionNot applicable
File size697
Date (UTC)19-Feb-2010
Time (UTC)10:58
PlatformNot applicable
File nameIa64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7600.20648_none_c7970abf66b0517f.manifest
File versionNot applicable
File size2,588
Date (UTC)19-Feb-2010
Time (UTC)09:25
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,684
Date (UTC)19-Feb-2010
Time (UTC)10:58
PlatformNot applicable
File nameX86_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7600.20648_none_c79566c966b24883.manifest
File versionNot applicable
File size2,586
Date (UTC)19-Feb-2010
Time (UTC)08:24
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_289a23833955983618528339f2d450e2_31bf3856ad364e35_6.1.7600.20648_none_b09b47b22cf89dfe.manifest
File versionNot applicable
File size700
Date (UTC)19-Feb-2010
Time (UTC)10:58
PlatformNot Applicable
File nameAmd64_9d98df7ec5fa21d047486476f18692d3_31bf3856ad364e35_6.1.7600.20648_none_f9130be5a8111e54.manifest
File versionNot applicable
File size698
Date (UTC)19-Feb-2010
Time (UTC)10:58
PlatformNot applicable
File nameAmd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7600.20648_none_23b4024d1f0fb9b9.manifest
File versionNot applicable
File size2,590
Date (UTC)19-Feb-2010
Time (UTC)09:31
PlatformNot Applicable
File nameUpdate.mum
File versionNot applicable
File size2,328
Date (UTC)19-Feb-2010
Time (UTC)10:58
PlatformNot applicable
File nameX86_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7600.20648_none_c79566c966b24883.manifest
File versionNot applicable
File size2,586
Date (UTC)19-Feb-2010
Time (UTC)08:24
PlatformNot applicable

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbhotfixserver kbfix kbqfe kbexpertiseadvanced kbsurveynew KB979808
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