DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 980399 - Last Review: October 9, 2014 - Revision: 2.0

Hotfix Download Available
View and request hotfix downloads
 
Not sure if this is the right fix? We've added this issue to our memory dump diagnostic (https://home.diagnostics.support.microsoft.com/SelfHelp?knowledgebaseArticleFilter=2027760) which can confirm.

On This Page

Symptoms

Consider the following scenario:
  • You have a client computer is running Windows 7 or Windows Server 2008 R2.
  • You use a Layer Two Tunneling Protocol (L2TP) over IPsec tunnel to initialize a virtual private network (VPN) connection to a corporate network from the client computer.
  • You disconnect the VPN connection.
  • You put the client computer into Hibernate mode.
In this scenario, the computer takes several minutes when it tries to enter Hibernate mode. Then the computer crashes. Additionally, you receive a Stop error message that resembles the following:
STOP: 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE

Cause

This issue occurs because of a race condition between the L2TP and Telephony API (TAPI).

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cis.scp73510-Jun-200921:39Not applicable
Kmddsp.tsp6.1.7600.1638538,91214-Jul-200901:14Not applicable
Ndistapi.sys6.1.7600.1638520,99213-Jul-200923:54x86
Ndproxy.sys6.1.7600.2066248,64008-Mar-201018:05x86
Ndptsp.tsp6.1.7600.1638550,68814-Jul-200901:14Not applicable
Pppmenu.scp2,81710-Jun-200921:39Not applicable
Rasbase-ppdlic.xrm-ms3,11608-Mar-201021:49Not applicable
Rascfg.dll6.1.7600.1638581,40814-Jul-200901:16x86
Rasctrnm.h1,82010-Jun-200921:39Not applicable
Rasdiag.dll6.1.7600.1638561,95214-Jul-200901:16x86
Rasmxs.dll6.1.7600.1638533,28014-Jul-200901:16x86
Rasser.dll6.1.7600.1638522,52814-Jul-200901:16x86
Wanarp.sys6.1.7600.1638563,48813-Jul-200923:55x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cis.scp73510-Jun-200920:59Not applicable
Kmddsp.tsp6.1.7600.1638547,10414-Jul-200901:38Not applicable
Ndistapi.sys6.1.7600.1638524,06414-Jul-200900:10x64
Ndproxy.sys6.1.7600.2066257,85608-Mar-201018:42x64
Ndptsp.tsp6.1.7600.1638560,92814-Jul-200901:38Not applicable
Pppmenu.scp2,81710-Jun-200920:59Not applicable
Rasbase-ppdlic.xrm-ms3,11608-Mar-201022:21Not applicable
Rascfg.dll6.1.7600.1638595,74414-Jul-200901:41x64
Rasctrnm.h1,82010-Jun-200920:59Not applicable
Rasdiag.dll6.1.7600.1638576,28814-Jul-200901:41x64
Rasmxs.dll6.1.7600.1638541,47214-Jul-200901:41x64
Rasser.dll6.1.7600.1638529,69614-Jul-200901:41x64
Wanarp.sys6.1.7600.1638588,57614-Jul-200900:10x64
Cis.scp73522-Jul-200923:24Not applicable
Kmddsp.tsp6.1.7600.2066238,91208-Mar-201021:38Not applicable
Ndptsp.tsp6.1.7600.2066250,68808-Mar-201021:38Not applicable
Pppmenu.scp2,81722-Jul-200923:24Not applicable
Rascfg.dll6.1.7600.2066281,40808-Mar-201021:39x86
Rasctrnm.h1,82022-Jul-200923:24Not applicable
Rasdiag.dll6.1.7600.2066261,95208-Mar-201021:39x86
Rasmxs.dll6.1.7600.2066233,28008-Mar-201021:39x86
Rasser.dll6.1.7600.2066222,52808-Mar-201021:39x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cis.scp73510-Jun-200921:05Not applicable
Kmddsp.tsp6.1.7600.16385101,37614-Jul-200901:44Not applicable
Ndistapi.sys6.1.7600.1638555,29614-Jul-200900:27IA-64
Ndproxy.sys6.1.7600.20662149,50408-Mar-201017:58IA-64
Ndptsp.tsp6.1.7600.16385128,00014-Jul-200901:44Not applicable
Pppmenu.scp2,81710-Jun-200921:05Not applicable
Rasbase-ppdlic.xrm-ms3,11608-Mar-201021:12Not applicable
Rascfg.dll6.1.7600.16385210,94414-Jul-200901:48IA-64
Rasctrnm.h1,82010-Jun-200921:05Not applicable
Rasdiag.dll6.1.7600.16385161,79214-Jul-200901:48IA-64
Rasmxs.dll6.1.7600.1638595,74414-Jul-200901:48IA-64
Rasser.dll6.1.7600.1638562,46414-Jul-200901:48IA-64
Wanarp.sys6.1.7600.16385170,49614-Jul-200900:27IA-64
Cis.scp73522-Jul-200923:24Not applicable
Kmddsp.tsp6.1.7600.2066238,91208-Mar-201021:38Not applicable
Ndptsp.tsp6.1.7600.2066250,68808-Mar-201021:38Not applicable
Pppmenu.scp2,81722-Jul-200923:24Not applicable
Rascfg.dll6.1.7600.2066281,40808-Mar-201021:39x86
Rasctrnm.h1,82022-Jul-200923:24Not applicable
Rasdiag.dll6.1.7600.2066261,95208-Mar-201021:39x86
Rasmxs.dll6.1.7600.2066233,28008-Mar-201021:39x86
Rasser.dll6.1.7600.2066222,52808-Mar-201021:39x86

Workaround

Workaround for Windows 7 and for Windows Server 2008 R2

To work around this issue, do not put the computer into Hibernate mode.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about how to troubleshoot VPN over IPsec, visit the following Microsoft Web site:
How to troubleshoot VPN over IPsec (http://technet.microsoft.com/en-us/library/bb794765.aspx)
For more information about TAPI, visit the following Microsoft Developer Network (MSDN) Web site:
General information about TAPI (http://msdn.microsoft.com/en-us/library/aa922068.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_19def893eb858ab793fa14738eeda122_31bf3856ad364e35_6.1.7600.20662_none_3290e4ad7929bae2.manifest
File version
File size695
Date (UTC)09-Mar-2010
Time (UTC)00:57
PlatformNot applicable
File nameX86_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7600.20662_none_0e52fd95f4d2f0bb.manifest
File version
File size48,242
Date (UTC)09-Mar-2010
Time (UTC)01:10
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_483846e81cbcdd6d782b74dd6b37454c_31bf3856ad364e35_6.1.7600.20662_none_25e321572e83e106.manifest
File version
File size1,040
Date (UTC)09-Mar-2010
Time (UTC)00:57
PlatformNot applicable
File nameAmd64_b8ca1bcb26751a6ec0aea3a5f07f5732_31bf3856ad364e35_6.1.7600.20662_none_89877704902d4af9.manifest
File version
File size699
Date (UTC)09-Mar-2010
Time (UTC)00:57
PlatformNot applicable
File nameAmd64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7600.20662_none_6a719919ad3061f1.manifest
File version
File size48,248
Date (UTC)09-Mar-2010
Time (UTC)01:13
PlatformNot applicable
File nameWow64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7600.20662_none_74c6436be19123ec.manifest
File version
File size32,478
Date (UTC)08-Mar-2010
Time (UTC)22:02
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_53581faa4fea8d67a06eadc093234825_31bf3856ad364e35_6.1.7600.20662_none_12bc500cbe878f92.manifest
File version
File size1,038
Date (UTC)09-Mar-2010
Time (UTC)00:57
PlatformNot applicable
File nameIa64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7600.20662_none_0e54a18bf4d0f9b7.manifest
File version
File size48,245
Date (UTC)09-Mar-2010
Time (UTC)00:57
PlatformNot applicable
File nameWow64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7600.20662_none_74c6436be19123ec.manifest
File version
File size32,478
Date (UTC)08-Mar-2010
Time (UTC)22:02
PlatformNot applicable
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows HPC Server 2008 R2
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbmdd kbexpertiseinter kbsurveynew kbqfe kbautohotfix kbHotfixServer kbfix KB980399
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support