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Article ID: 980467 - Last Review: March 22, 2010 - Revision: 1.0

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SUMMARY

This article describes the Microsoft Office Word 2003 issue that is fixed in the hotfix package that is dated March 3, 2010.

INTRODUCTION

Issue that this hotfix package fixes

When you send a document as an e-mail attachment from Microsoft Office Word 2003, the name of the attachment in the generated e-mail message does not contain a file name extension.

Note This issue may occur after you apply the hotfix package that is described in Microsoft Knowledge Base (KB) article 969971.

MORE INFORMATION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you must either create a registry key or modify a registry key.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows


After you apply the hotfix in this article, you have to configure the KeepOriginalFilenameWhenAttach registry entry. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. Type regedit, and then click OK.
  3. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options
  4. On the Edit menu, point to New, and then click DWORD Value.
  5. Type KeepOriginalFilenameWhenAttach, and then press ENTER.
  6. Right-click KeepOriginalFilenameWhenAttach, and then click Modify .
  7. In the Value data box, type 1 , and then click OK.
  8. Exit Registry Editor.
Note After you set the KeepOriginalFilenameWhenAttach registry entry to 1, the issue that is described in this article is resolved. However, the following issue that is described in KB article 969971 occurs:
  • In the Japanese version of Windows XP or of Windows Vista, when you click Mail Recipient (as Attachment) in Office Word 2003, you receive the following error message if the file name of the document contains Chinese characters:
    Word couldn't send mail because of MAPI failure:"Attachment open failure."
You can set the KeepOriginalFilenameWhenAttach registry entry to 0 to resolve the issue that is described in KB 969971. However, the issue that is described in this article occurs.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issue that is listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Download information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Office2003-kb980467-glb.exe11.0.8323.05,887,88002-Mar-201007:09x86

Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winword.mspNot Applicable7,684,09602-Mar-201007:07Not Applicable

Winword.msp information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winword.exe11.0.8323.012,314,45622-Feb-201011:54x86

REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Office Word 2003
Keywords: 
kbsurveynew kbexpertiseinter kbqfe kbhotfixrollup kbautohotfix kbhotfixserver KB980467
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