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Article ID: 980617 - Last Review: September 12, 2013 - Revision: 13.0

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Summary

This article describes the information that you need and how to set up an email account in Microsoft Entourage for Mac.

More information

Microsoft Entourage includes an account setup wizard. When you add an email account, the wizard tries to set up the account automatically.

Note Because there are many Internet service providers (ISPs), Entourage may not configure your settings automatically. In these cases, you have to manually enter the setting information that you obtain from your ISP.

If the account is already set up in another client email program, such as in Apple Mail, the settings can be imported into Entourage. To do this, click Import on the File menu in Entourage. Next, click Information from another application, and then follow the steps to complete the wizard.

Step 1: Download the latest service packs and updates


Make sure that you have the latest updates, including service packs, installed for Entourage. If you do not have Service Pack 2 installed, the account settings that are selected automatically might not be correct, and you will have to configure the settings manually.

You can obtain Microsoft Office service packs from any Microsoft Office for Mac application. To do this, start the application, click Help, and then select Check for Updates. Or, you can visit the following websites, in order, to install Service Pack 1 and Service Pack 2:

Service Pack 1: http://www.microsoft.com/downloads/en/details.aspx?FamilyId=395D1487-A3A6-4106-A0F8-4D6E1D6D89D2&displaylang=en (http://www.microsoft.com/downloads/en/details.aspx?FamilyId=395D1487-A3A6-4106-A0F8-4D6E1D6D89D2&displaylang=en)

Service Pack 2: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=300133bb-b5f7-4946-bb7b-b0c6c6d6e28c&displayLang=en (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=300133bb-b5f7-4946-bb7b-b0c6c6d6e28c&displayLang=en)

To determine whether you have the appropriate service pack installed, start Entourage. On the Entourage menu, click About Entourage. Note the "Latest Installed Update." The number should be 12.2.0 (or higher). If the number is not 12.2.0 or higher, you do not have Service Pack 2 installed.

Step 2: Verify your user name and your password


The steps in this section apply if you already have an existing web-based account.

Before you begin, make sure that you have the correct user name and your password. First, sign in to your web-based account to make sure that you have all the information. If you do not enter the correct user name and password, you will receive an error message when you try to send or receive email.

Outlook 2011 will automatically enter the incoming and outgoing server names and server ports. If you cannot receive or send email, check these settings with your web-based email provider or your Internet service provider.

If you have the correct user name and password, go to step 3.

Step 3: Set up your web-based account in Entourage

  1. Start Entourage.
  2. On the Tools menu, click Accounts.
  3. Create a new account:

    For Microsoft Entourage 2004 for Mac:
    1. In the Accounts window, click the Mail tab.
    2. On the New drop-down list, click Mail.
    For Microsoft Entourage 2008 for Mac:
    1. In the Accounts window, click the Mail tab.
    2. Click New. On the Account type drop-down list, click POP, and then click Setup Assistant.
  4. In the Email address box, type your email address. For example, type mssupport@gmail.com.
  5. Click the right arrow.
  6. Click the right arrow again.
  7. Type your password in the Password box.
  8. Click the right arrow.
  9. Click Verify My Settings.
  10. If verification was successful, click the right arrow. If you receive an error message, click Configure Account Manually.

    Note See the following information to see whether your settings match the ISP settings.

Manual settings

In some instances, you may have to manually enter your receiving and sending server names and ports. The information about receiving and sending servers is provided by your ISP. Most ISPs have support webpages that provide steps to configure Entourage for Mac with the email client. The following information can help you get started. If you still cannot connect, contact your ISP to confirm your receiving and sending server names and the port numbers, or search the Internet (http://www.bing.com/search?q=entourage+email+account&go=&form=QBRE&qs=n&sk=&sc=1-23) to find the setting information.

Outlook.com or Windows Live Mail


Note the POP and SMTP server names.


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Google mail (Gmail) account manual configuration

For more information about Gmail account setup with Entourage, visit the following Google website:

http://mail.google.com/support/bin/answer.py?hl=en&answer=13286 (http://mail.google.com/support/bin/answer.py?hl=en&answer=13286)


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America online (AOL)

For instructions about how to set up an AOL account in Entourage for Mac, visit the AOL Help. (http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=217450&sliceId=1&docTypeID=DT_AOLHOW_TO_1_1&dialogID=687382083&stateId=1 0 687378901&radios=False)

EarthLink

For instructions about how to set up an EarthLink account in Entourage, visit the EarthLink Support Center (http://support.earthlink.net/articles/browsers/mac-os-x---how-to-set-up-entourage-to-send-and-receive-email-v2.php) .

Yahoo!

For instructions about how to set up a Yahoo! account in Entourage for Mac, visit Yahoo Help (http://help.yahoo.com/l/us/yahoo/mail/classic/mailplus/pop/pop-13.html) .



Applies to
  • Microsoft Entourage 2008 for Mac
  • Microsoft Entourage 2004 for Mac
Keywords: 
kbsurveynew kbhowto dftsdahomeportal KB980617
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