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Article ID: 981351 - Last Review: June 21, 2014 - Revision: 1.0

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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 7.
  • A wireless wide-area network (WWAN) device is attached to the computer.
  • You set a personal identification number (PIN) for the device.
  • You try to connect to the WWAN through the device.
In this scenario, you cannot connect to the WWAN.

For example, you perform the following actions to connect to the WWAN:
  • You insert the WWAN device into the computer and start the connection process.
  • You enter the PIN into the PIN dialog box and then click OK.
In this example, the connection times out. Additionally, you receive an error message that resembles the following:
The device can't find a signal
After you restart the computer and insert the device again, you cannot connect to the network.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wwanadvui.dll08.01.02.00163,32814-Jul-200901:16x86
Wwanconn.dll08.01.7600.16559196,60824-Mar-201006:38x86
Wwanmm.dll08.01.02.00674,30414-Jul-200901:16x86
Wwanpref.dll08.01.02.0039,42414-Jul-200901:16x86
Wwanadvui.dll08.01.02.00163,32814-Jul-200901:16x86
Wwanconn.dll08.01.7600.20676196,60824-Mar-201006:31x86
Wwanmm.dll08.01.02.00674,30414-Jul-200901:16x86
Wwanpref.dll08.01.02.0039,42414-Jul-200901:16x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wwanadvui.dll08.01.02.00196,60814-Jul-200901:41x64
Wwanconn.dll08.01.7600.16559222,72024-Mar-201007:01x64
Wwanmm.dll08.01.02.00693,24814-Jul-200901:41x64
Wwanpref.dll08.01.02.0046,59214-Jul-200901:41x64
Wwanadvui.dll08.01.02.00196,60814-Jul-200901:41x64
Wwanconn.dll08.01.7600.20676222,72024-Mar-201007:35x64
Wwanmm.dll08.01.02.00693,24814-Jul-200901:41x64
Wwanpref.dll08.01.02.0046,59214-Jul-200901:41x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_2ebc61e43beae531e9e53cfa42a9b276_31bf3856ad364e35_6.1.7600.16559_none_1a466d02ebc3cffc.manifest
File version
File size694
Date (UTC)24-Mar-2010
Time (UTC)20:32
PlatformNot applicable
File nameX86_d48a68d6f8cd7a15b40883407f93ab05_31bf3856ad364e35_6.1.7600.20676_none_98c008a69b9e246a.manifest
File version
File size694
Date (UTC)24-Mar-2010
Time (UTC)20:32
PlatformNot applicable
File nameX86_microsoft-windows-wwanui_31bf3856ad364e35_6.1.7600.16559_none_71b13fbb683b5bed.manifest
File version
File size36,823
Date (UTC)24-Mar-2010
Time (UTC)20:35
PlatformNot applicable
File nameX86_microsoft-windows-wwanui_31bf3856ad364e35_6.1.7600.20676_none_72223bd0816be794.manifest
File version
File size36,823
Date (UTC)24-Mar-2010
Time (UTC)20:35
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_2aa7b0d0879d4175f1a8bd56acd31e2a_31bf3856ad364e35_6.1.7600.16559_none_c3f87a7a43c4433a.manifest
File version
File size698
Date (UTC)24-Mar-2010
Time (UTC)20:32
PlatformNot applicable
File nameAmd64_edad1a303a5f2e82894a5e5a3a82135f_31bf3856ad364e35_6.1.7600.20676_none_c6151ec49be1031a.manifest
File version
File size698
Date (UTC)24-Mar-2010
Time (UTC)20:32
PlatformNot applicable
File nameAmd64_microsoft-windows-wwanui_31bf3856ad364e35_6.1.7600.16559_none_cdcfdb3f2098cd23.manifest
File version
File size36,827
Date (UTC)24-Mar-2010
Time (UTC)20:33
PlatformNot applicable
File nameAmd64_microsoft-windows-wwanui_31bf3856ad364e35_6.1.7600.20676_none_ce40d75439c958ca.manifest
File version
File size36,827
Date (UTC)24-Mar-2010
Time (UTC)20:33
PlatformNot applicable
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbexpertiseinter kbqfe kbHotfixServer kbfix kbsurveynew kbautohotfix KB981351
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