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Article ID: 982240 - Last Review: December 2, 2010 - Revision: 5.0

SYMPTOMS

When you try to start a Microsoft Office 2010 application, you receive the following message:

Your beta software has expired. Use Add or Remove Programs in Control Panel to remove the beta software from your computer.

CAUSE

This issue occurs because the beta version of the Office 2010 application that you are using has expired. The beta 1 and beta 2 versions of the Office 2010 applications expire on the following dates:
  • 2010 Microsoft Office Beta 1: October 31, 2010
  • 2010 Microsoft Office Beta 2: November 1, 2010

RESOLUTION

To resolve this issue, follow these steps to uninstall the beta Office 2010 versions from your computer before installing the release version:

For Windows 7, Windows Vista (with Service Pack 1) and Windows Server 2008:
  1. Click Start, and then click Control Panel.
  2. Click Programs and select Programs and Features.
  3. In the Currently installed programs list, select the beta (1 or 2) version of the Office 2010 application installed on the computer, and then click Uninstall.
  4. When you are prompted, click Yes to remove the program.
  5. Restart the computer if you are prompted.
For Windows XP (with Service Pack 3) and Windows Server 2003 R2:
  1. Click Start, and then click Control Panel.
  2. Double-click Add or Remove Programs.
  3. In the Currently installed programs list, select the beta (1 or 2) version of the Office 2010 application installed on the computer, and then click Remove.
  4. When you are prompted, click Yes to remove the program.
  5. Restart the computer if you are prompted.
When all beta versions are uninstalled, install the release version of Office 2010. For more information, visit the following Microsoft website:

http://office.microsoft.com

Get Office 2010 today at Microsoft Store. Click here (http://store.microsoft.com/microsoft/Office-Home-and-Student-2010/product/C7A370CA?WT.mc_id=SMCKB_ENUS_TEXT_BUY) .


MORE INFORMATION

If you have problems uninstalling the beta version of the Office 2010 application, click the following article number to view the article in the Microsoft Knowledge Base:

290301 (http://support.microsoft.com/kb/290301/) How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?

If you try to install the release version of Office 2010 while the beta version is installed you may receive an error. Visit the following Microsoft Knowledge Base article if this occurs:

2292287 (http://support.microsoft.com/kb/2292287) Error message when you try to install Office 2010: "Microsoft Office 2010 does not support upgrading from a pre-release version of Microsoft Office 2010"



APPLIES TO
  • Microsoft Office Professional Academic 2010
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Access 2010
  • Microsoft Excel 2010
  • Microsoft Infopath 2010
  • Microsoft OneNote 2010
  • Microsoft Outlook 2010
  • PerformancePoint Services for Microsoft SharePoint Server 2010
  • Microsoft PowerPoint 2010
  • Microsoft Project Professional 2010
  • Microsoft Project Standard 2010
  • Microsoft Publisher 2010
  • Microsoft SharePoint Designer 2010
  • Microsoft Visio Premium 2010
  • Microsoft Visio Professional 2010
  • Microsoft Visio Standard 2010
  • Microsoft Word 2010
  • Microsoft Word Home and Student 2010
Keywords: 
kbinstallation kbexpertisebeginner kbsurveynew kbprb KB982240
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