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Article ID: 983035 - Last Review: June 21, 2014 - Revision: 3.0

INTRODUCTION

This article introduces a method to prevent Microsoft Office 2010 from disabling printers when Office 2010 detects the problems with printers.

More information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

If Office 2010 detects there is a problem with a printer, some printing features or the printer may be disabled. In this case, you cannot use the disabled printers to print documents anymore.


To prevent Office 2010 from disabling printers, set the DisablePrintFeaturesOnCrash registry entry. To do this, follow these steps:
  1. Start Registry Editor.
  2. Click Start
    Collapse this imageExpand this image
    the Start button
    , type regedit in the Start Search box, and then press ENTER.

    Note If you are prompted for an administrator password or for confirmation, type the password or provide confirmationI. 
  3. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\General
  4. On the Edit menu, point to New, and then click DWORD Value.
  5. Type DisablePrintFeaturesOnCrash, and then press ENTER.
  6. Right-click DisablePrintFeaturesOnCrash, and then click Modify.
  7. In the Value data box, type 0, and then click OK.
  8. Exit Registry Editor.


Administrator can deploy the Print ticket safe mode Group Policy setting to prevent Office 2010 from disabling printers. The Print ticket safe mode Group Policy setting is included in Office 2010 Administrative Template file. To obtain Office 2010 Administrative Template file, visit the following Microsoft website:

Download the Office 2010 Administrative Template file (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=64b837b6-0aa0-4c07-bc34-bec3990a7956)

For more information about new printing functionalities in Microsoft Office, visit the following Microsoft website:

New printing functionalities in Microsoft Office (http://msdn.microsoft.com/en-us/library/ff551567(VS.85).aspx)

For more information about resolving this problem without using group policy, visit the following Microsoft website:

Information about the problem in which Print button and some printer settings are unavailable (http://office.microsoft.com/en-us/help/my-print-button-and-some-printer-settings-are-unavailable-HA010378053.aspx)



Applies to
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
Keywords: 
kbsurveynew kbinfo kbexpertisebeginner kbexpertiseinter kbhowto KB983035
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