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Article ID: 983396 - Last Review: June 21, 2014 - Revision: 3.0

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Symptoms

You insert an OLE object that is created in a 32-bit process into a 64-bit process on a computer that is running a 64-bit version of Windows 7 or Windows Server 2008 R2. However, the object may be displayed as an icon instead of the actual object.

For example, you are running a 64-bit version of Windows 7 that has a 32-bit version of Microsoft Office installed. When you start WordPad (Wordpad.exe) and then click Insert object, the Office components are not displayed in the object list as expected.

Cause

This issue occurs because Windows 7 and Windows Server 2008 R2 no longer perform registry reflection.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Ole32.dll6.1.7600.207041,413,12001-May-201020:31x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ole32.dll6.1.7600.207042,084,86401-May-201021:08x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ole32.dll6.1.7600.207044,936,19201-May-201020:13IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameX86_b04ebedfafd8d108e67cf21a64e38af0_31bf3856ad364e35_6.1.7600.20704_none_18220f5cccba5bfc.manifest
File version
File size706
Date (UTC)02-May-2010
Time (UTC)02:55
PlatformNot Applicable
File nameX86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7600.20704_none_acd31f126c829455.manifest
File version
File size2,468
Date (UTC)01-May-2010
Time (UTC)21:10
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_978792b11544157a0d8ffca5c5117c9e_31bf3856ad364e35_6.1.7600.20704_none_8aceaa4527bbe7cc.manifest
File version
File size1,060
Date (UTC)02-May-2010
Time (UTC)02:55
PlatformNot Applicable
File nameAmd64_f1b6e29c30f2c10a81d54a69ffc6e4bf_31bf3856ad364e35_6.1.7600.20704_none_57e7d2f2be87cdf6.manifest
File version
File size710
Date (UTC)02-May-2010
Time (UTC)02:55
PlatformNot Applicable
File nameAmd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7600.20704_none_08f1ba9624e0058b.manifest
File version
File size2,472
Date (UTC)01-May-2010
Time (UTC)22:03
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_b8586d30e59024c4b26f65b494cd1263_31bf3856ad364e35_6.1.7600.20704_none_4b3d97a6c67e08e9.manifest
File version
File size1,058
Date (UTC)02-May-2010
Time (UTC)02:55
PlatformNot Applicable
File nameIa64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7600.20704_none_acd4c3086c809d51.manifest
File version
File size2,470
Date (UTC)01-May-2010
Time (UTC)21:58
PlatformNot Applicable

Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
Keywords: 
kbprb kbsurveynew kbexpertiseadvanced kbhotfixserver kbautohotfix kbqfe kbfix KB983396
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