DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 983839 - Last Review: September 10, 2011 - Revision: 3.0

SYMPTOMS

On System Center Virtual Machine Manager (SCVMM) 2008 or SCVMM 2008 R2, duplicate virtual machines (VMs) may appear in the SCVMM Administrator Console. In this scenario, one of the duplicate VMs has a Missing status, and the other VM has a different status.

If you try to delete the missing virtual machine, you may receive the following error message:

Error (802)
The VM file vmname.domain.local is already being used by another VM.

RESOLUTION

To resolve this issue, follow these steps:
  1. Close the SCVMM Administrator Console.
  2. Stop the SCVMM service (VMMService.exe) on the SCVMM server.
  3. Make a full backup of the SCVMM database.
  4. Install Microsoft SQL Management Studio Express on the computer that has the SCVMM database.
  5. Run SQL Server Management Studio Express, select the SCVMM database, and then run the SQL script that is documented on the following TechNet website:
    How to remove a missing VM (http://technet.microsoft.com/en-us/library/ff641854.aspx)
    This script deletes all the missing VMs that have a Missing status from the SCVMM database.
  6. If the script was successful, you see the following output:
    Commands(s) completed successfully.
  7. After the script has finished, restart the SCVMM service (VMMService.exe) on the SCVMM server, and then open the SCVMM Administrator Console to verify that the missing VMs were deleted.

STATUS

To prevent this issue from occurring on System Center Virtual Machine Manager 2008 R2, apply the following rollup hotfix:

2308590 (http://support.microsoft.com/kb/2308590) Description of the System Center Virtual Machine Manager 2008 R2 hotfix rollup package: September 14, 2010

Applies to

  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2
Keywords: 
kbhowto kbexpertiseadvanced kbsurveynew KB983839
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support