DetailPage-MSS-KB

Base de connaissances

Article ID: 2614136 - Last Review: December 28, 2012 - Revision: 2.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

Symptoms

Consider the following scenario:
  • You install the Remote Desktop Services role on a computer that is running Windows Server 2008 R2.
  • You configure a Remote Desktop Services RemoteApp application on the computer. This RemoteApp application supports the Remote Applications Integrated Locally (RAIL) feature.
  • You connect to the RemoteApp application from a client computer that is running Windows 7 or Windows Server 2008 R2.
In this scenario, some windows of the RemoteApp application are not displayed correctly. You find large blank or dirty areas at the expected locations of the pop-up windows. The frequency of this behavior varies.

Note This issue does not occur if you do not run the application as a RemoteApp application.

Cause

This issue occurs because the remote desktop connection does not display the window correctly if the following conditions are true:
  • The window ownership hierarchy is more than two levels deep.
  • The windows are remoted in reverse order.
Notes
  • This issue occurs if the application shows its windows from leaf to root of its ownership tree.
  • This issue might also occur if the remote desktop server sends the window information packets in leaf-to-root order to the client.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 0. 21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Wksprt.exe6.1.7600.21085223,74405-Nov-201103:09x86X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21085_NONE_26C50F4B57B393B0
Wksprt.exe6.1.7601.21855223,74405-Nov-201103:10x86X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21855_NONE_28CC05D954C175AE
Mstsc.exe6.1.7600.210851,037,82405-Nov-201104:30x86Not applicable
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicableNot applicable
Mstsc.exe6.1.7601.218551,051,64805-Nov-201104:28x86Not applicable
Mstsc.mofNot applicable1,19912-Nov-201023:41Not applicableNot applicable
Aaclient.dll6.1.7600.21085131,58405-Nov-201104:31x86Not applicable
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicableNot applicable
Mstscax.dll6.1.7600.210852,706,43205-Nov-201104:34x86Not applicable
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicableNot applicable
Tsgqec.dll6.1.7600.2108536,86405-Nov-201104:37x86Not applicable
Aaclient.dll6.1.7601.17514131,58420-Nov-201012:18x86Not applicable
Aaclient.mofNot applicable1,26110-Jun-200921:14Not applicableNot applicable
Mstscax.dll6.1.7601.218553,217,92005-Nov-201104:31x86Not applicable
Mstscax.mofNot applicable2,05410-Jun-200921:17Not applicableNot applicable
Tsgqec.dll6.1.7601.1751436,86420-Nov-201012:21x86Not applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Wksprt.exe6.1.7600.21085248,83205-Nov-201103:47x64AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21085_NONE_82E3AACF101104E6
Wksprt.exe6.1.7601.21855249,34405-Nov-201103:55x64AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21855_NONE_84EAA15D0D1EE6E4
Mstsc.exe6.1.7600.210851,101,31205-Nov-201105:23x64Not applicable
Mstsc.mofNot applicable1,19922-Jul-200923:22Not applicableNot applicable
Mstsc.exe6.1.7601.218551,119,74405-Nov-201105:30x64Not applicable
Mstsc.mofNot applicable1,19912-Nov-201023:42Not applicableNot applicable
Aaclient.dll6.1.7600.21085158,72005-Nov-201105:24x64Not applicable
Aaclient.mofNot applicable1,26122-Jul-200923:18Not applicableNot applicable
Mstscax.dll6.1.7600.210853,156,99205-Nov-201105:28x64Not applicable
Mstscax.mofNot applicable2,05422-Jul-200923:20Not applicableNot applicable
Tsgqec.dll6.1.7600.2108544,03205-Nov-201105:31x64Not applicable
Aaclient.dll6.1.7601.17514158,72020-Nov-201013:25x64Not applicable
Aaclient.mofNot applicable1,26110-Jun-200920:31Not applicableNot applicable
Mstscax.dll6.1.7601.218553,719,16805-Nov-201105:34x64Not applicable
Mstscax.mofNot applicable2,05410-Jun-200920:34Not applicableNot applicable
Tsgqec.dll6.1.7601.1751444,03220-Nov-201013:27x64Not applicable
Mstsc.exe6.1.7600.210851,037,82405-Nov-201104:30x86Not applicable
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicableNot applicable
Mstsc.exe6.1.7601.218551,051,64805-Nov-201104:28x86Not applicable
Mstsc.mofNot applicable1,19912-Nov-201023:41Not applicableNot applicable
Aaclient.dll6.1.7600.21085131,58405-Nov-201104:31x86Not applicable
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicableNot applicable
Mstscax.dll6.1.7600.210852,706,43205-Nov-201104:34x86Not applicable
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicableNot applicable
Tsgqec.dll6.1.7600.2108536,86405-Nov-201104:37x86Not applicable
Aaclient.dll6.1.7601.17514131,58420-Nov-201012:18x86Not applicable
Aaclient.mofNot applicable1,26110-Jun-200921:14Not applicableNot applicable
Mstscax.dll6.1.7601.218553,217,92005-Nov-201104:31x86Not applicable
Mstscax.mofNot applicable2,05410-Jun-200921:17Not applicableNot applicable
Tsgqec.dll6.1.7601.1751436,86420-Nov-201012:21x86Not applicable
For all supported IA-64–based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Wksprt.exe6.1.7600.21085457,21605-Nov-201103:09IA-64IA64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21085_NONE_26C6B34157B19CAC
Wksprt.exe6.1.7601.21855456,70405-Nov-201103:11IA-64IA64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21855_NONE_28CDA9CF54BF7EAA
Mstsc.exe6.1.7600.210851,668,60805-Nov-201104:14IA-64Not applicable
Mstsc.mofNot applicable1,19922-Jul-200923:47Not applicableNot applicable
Mstsc.exe6.1.7601.218551,703,42405-Nov-201104:20IA-64Not applicable
Mstsc.mofNot applicable1,19912-Nov-201023:42Not applicableNot applicable
Aaclient.dll6.1.7600.21085339,96805-Nov-201104:15IA-64Not applicable
Aaclient.mofNot applicable1,26122-Jul-200923:44Not applicableNot applicable
Mstscax.dll6.1.7600.210856,093,82405-Nov-201104:19IA-64Not applicable
Mstscax.mofNot applicable2,05422-Jul-200923:46Not applicableNot applicable
Tsgqec.dll6.1.7600.2108597,79205-Nov-201104:22IA-64Not applicable
Aaclient.dll6.1.7601.21855339,96805-Nov-201104:21IA-64Not applicable
Aaclient.mofNot applicable1,26110-Jun-200920:36Not applicableNot applicable
Mstscax.dll6.1.7601.218556,309,37605-Nov-201104:25IA-64Not applicable
Mstscax.mofNot applicable2,05410-Jun-200920:38Not applicableNot applicable
Tsgqec.dll6.1.7601.1751497,79220-Nov-201010:28IA-64Not applicable
Mstsc.exe6.1.7600.210851,037,82405-Nov-201104:30x86Not applicable
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicableNot applicable
Mstsc.exe6.1.7601.218551,051,64805-Nov-201104:28x86Not applicable
Mstsc.mofNot applicable1,19912-Nov-201023:41Not applicableNot applicable
Aaclient.dll6.1.7600.21085131,58405-Nov-201104:31x86Not applicable
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicableNot applicable
Mstscax.dll6.1.7600.210852,706,43205-Nov-201104:34x86Not applicable
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicableNot applicable
Tsgqec.dll6.1.7600.2108536,86405-Nov-201104:37x86Not applicable
Aaclient.dll6.1.7601.17514131,58420-Nov-201012:18x86Not applicable
Aaclient.mofNot applicable1,26110-Jun-200921:14Not applicableNot applicable
Mstscax.dll6.1.7601.218553,217,92005-Nov-201104:31x86Not applicable
Mstscax.mofNot applicable2,05410-Jun-200921:17Not applicableNot applicable
Tsgqec.dll6.1.7601.1751436,86420-Nov-201012:21x86Not applicable

Workaround

To work around this issue, trigger a window update for the affected pop-up window. For example, you can click and hold the place where the title bar of the window is expected to be, and then move the window to the left or to the right. This action will repaint the pop-up window.

Note It is difficult to work around this issue because the whole pop-up window is invisible.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,324
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable
File nameX86_a65d75b93a867f09b029c5e2b45beaf3_31bf3856ad364e35_6.1.7601.21855_none_c7baaafeea4c0e52.manifest
File versionNot applicable
File size1,458
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable
File nameX86_b22f43f578521add198b5cfd0b6bd970_31bf3856ad364e35_6.1.7600.21085_none_cf3aa8df86f85ba1.manifest
File versionNot applicable
File size1,458
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable
File nameX86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21085_none_26c50f4b57b393b0.manifest
File versionNot applicable
File size8,960
Date (UTC)05-Nov-2011
Time (UTC)05:02
PlatformNot applicable
File nameX86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21855_none_28cc05d954c175ae.manifest
File versionNot applicable
File size8,960
Date (UTC)05-Nov-2011
Time (UTC)05:02
PlatformNot applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_4e3c22239b88ea3e.manifest
File versionNot applicable
File size21,618
Date (UTC)05-Nov-2011
Time (UTC)05:08
PlatformNot applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_504318b19896cc3c.manifest
File versionNot applicable
File size21,618
Date (UTC)05-Nov-2011
Time (UTC)05:05
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304ddc4b401990bd.manifest
File versionNot applicable
File size131,498
Date (UTC)05-Nov-2011
Time (UTC)05:09
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_3254d2d93d2772bb.manifest
File versionNot applicable
File size140,967
Date (UTC)05-Nov-2011
Time (UTC)17:21
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_7a06e51d3fa24b22027cb6d1efa3ba9e_31bf3856ad364e35_6.1.7601.21855_none_9e8335e96267395f.manifest
File versionNot applicable
File size2,205
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable
File nameAmd64_dda9851ff12f467de3a7c9f7c56b95ff_31bf3856ad364e35_6.1.7600.21085_none_7659f023766e16bc.manifest
File versionNot applicable
File size2,205
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable
File nameAmd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21085_none_82e3aacf101104e6.manifest
File versionNot applicable
File size10,551
Date (UTC)05-Nov-2011
Time (UTC)05:59
PlatformNot applicable
File nameAmd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21855_none_84eaa15d0d1ee6e4.manifest
File versionNot applicable
File size10,551
Date (UTC)05-Nov-2011
Time (UTC)06:12
PlatformNot applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_aa5abda753e65b74.manifest
File versionNot applicable
File size21,624
Date (UTC)05-Nov-2011
Time (UTC)06:01
PlatformNot applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_ac61b43550f43d72.manifest
File versionNot applicable
File size21,624
Date (UTC)05-Nov-2011
Time (UTC)06:14
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_8c6c77cef87701f3.manifest
File versionNot applicable
File size131,504
Date (UTC)05-Nov-2011
Time (UTC)06:02
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_8e736e5cf584e3f1.manifest
File versionNot applicable
File size140,973
Date (UTC)05-Nov-2011
Time (UTC)17:25
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,340
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_b4af67f988471d6f.manifest
File versionNot applicable
File size13,023
Date (UTC)05-Nov-2011
Time (UTC)04:57
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_b6b65e878554ff6d.manifest
File versionNot applicable
File size13,023
Date (UTC)05-Nov-2011
Time (UTC)04:48
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304ddc4b401990bd.manifest
File versionNot applicable
File size131,498
Date (UTC)05-Nov-2011
Time (UTC)05:09
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_3254d2d93d2772bb.manifest
File versionNot applicable
File size140,967
Date (UTC)05-Nov-2011
Time (UTC)17:25
PlatformNot applicable
Additional files for all supported IA-64–based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_4e1b1a2ed180d5304e85366002d7b820_31bf3856ad364e35_6.1.7600.21085_none_a8163f46898a18ef.manifest
File versionNot applicable
File size2,201
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable
File nameIa64_6a02e527b64f9315bd3eda3e6b2ac8f0_31bf3856ad364e35_6.1.7601.21855_none_74684cbd35da26a4.manifest
File versionNot applicable
File size2,201
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable
File nameIa64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21085_none_26c6b34157b19cac.manifest
File versionNot applicable
File size10,549
Date (UTC)05-Nov-2011
Time (UTC)05:55
PlatformNot applicable
File nameIa64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21855_none_28cda9cf54bf7eaa.manifest
File versionNot applicable
File size10,549
Date (UTC)05-Nov-2011
Time (UTC)05:50
PlatformNot applicable
File nameIa64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_4e3dc6199b86f33a.manifest
File versionNot applicable
File size21,621
Date (UTC)05-Nov-2011
Time (UTC)05:57
PlatformNot applicable
File nameIa64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_5044bca79894d538.manifest
File versionNot applicable
File size21,621
Date (UTC)05-Nov-2011
Time (UTC)05:53
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304f8041401799b9.manifest
File versionNot applicable
File size131,501
Date (UTC)05-Nov-2011
Time (UTC)05:58
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_325676cf3d257bb7.manifest
File versionNot applicable
File size140,970
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_b4af67f988471d6f.manifest
File versionNot applicable
File size13,023
Date (UTC)05-Nov-2011
Time (UTC)04:57
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_b6b65e878554ff6d.manifest
File versionNot applicable
File size13,023
Date (UTC)05-Nov-2011
Time (UTC)04:48
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304ddc4b401990bd.manifest
File versionNot applicable
File size131,498
Date (UTC)05-Nov-2011
Time (UTC)05:09
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_3254d2d93d2772bb.manifest
File versionNot applicable
File size140,967
Date (UTC)05-Nov-2011
Time (UTC)17:09
PlatformNot applicable

Applies to
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter kbexpertiseadvanced KB2614136
Partager
Options de support supplémentaire
Forums du support Microsoft Community
Nous contacter directement
Trouver un partenaire Microsoft Certified Partner
Microsoft Store