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Article ID: 839217 - Last Review: October 25, 2007 - Revision: 4.3

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SYMPTOMS

When you try to move a mailbox to another mailbox store in Microsoft Exchange Server 2003, the mailbox move operation is unsuccessful. When you view the log file information that is available after you complete the Exchange Task Wizard, you notice the following error code:
Error 0x80040301
Additionally, all the following events appear in the application log in Event Viewer:

Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 1008
Date: date
Time: time
User: N/A
Computer: computername
Description: Unable to move mailbox 'UserName'. Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider. ID no: 80040301-0000-00000000
For more information, click <http://search.support.microsoft.com/search/?adv=1>.

Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 9172
Date: date
Time: time
User: N/A
Computer: computername
Description: Failed to copy messages to the destination mailbox store. Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider. ID no: 80040301-0000-00000000
For more information, click <http://search.support.microsoft.com/search/?adv=1>.

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8505
Date: date
Time: time
User: N/A
Computer: computername
Description: Unable to move mailbox UserName. A problem occurred while getting the properties for a folder. Folder name: Inbox; Error code: 0x80040301. Run ISINTEG to look for any problem in the database "First Storage Group\Mailbox Store (COMPUTERNAME)".
For more information, click <http://search.support.microsoft.com/search/?adv=1>.

CAUSE

This problem may occur if both of the following conditions are true:
  • You used the Microsoft Exchange Mailbox Merge program (Exmerge.exe) to migrate data from Microsoft Exchange Server 5.5 mailboxes in a different Exchange organization.
  • During the Exmerge.exe process, you selected the option to extract associated folder messages from the source information store and to import those messages to the target information store. For example, in the Source Server dialog box, you clicked Options, and then you clicked to select the Associated folder messages check box on the Data tab.

    Note Associated folder messages are used to store folder rules and views.
In this scenario, when you try to move a mailbox that has been migrated by using Exmerge.exe, the move operation is not successful if the mailbox contains a message copy rule or a message move rule that is corrupted.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   26-Mar-2004  21:06  6.5.6980.80       373,248  Exsmtp.dll       
   26-Mar-2004  19:22  6.5.6980.80        49,152  Mdbevent.dll     
   26-Mar-2004  20:00  6.5.6980.80     3,194,880  Mdbmsg.dll       
   26-Mar-2004  19:25  6.5.6980.80        24,064  Mdbrole.dll      
   26-Mar-2004  20:49  6.5.6980.80        13,312  Mdbtask.dll      
   26-Mar-2004  20:46  6.5.6980.80     5,045,760  Store.exe        

Hotfix installation information

After you install this hotfix, the following new registry value is introduced to control whether Exchange 2003 ignores a failure to move a move rule or a copy rule:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersPrivate

Entry name: Ignore Bad Copy/Move Rule
Entry type: REG_DWORD
Entry data: 0 or 1
If this registry entry is set to a value other than 0 (zero), Exchange 2003 ignores a failure to move a move rule or a copy rule. When you enable this registry entry, the following new event is generated when Exchange 2003 ignores a failure to move a move rule or a copy rule:

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8534
Date: date
Time: time
User: N/A
Computer: computername
Description: A problem occurred while getting the properties for Copy/Move rule for Test User. Error code: -2147221233. Try to clear the rules or run ISINTEG to check for any problem in the database "First Storage Group\Mailbox Store (BUG241341)".
For more information, click http://search.support.microsoft.com/search/?adv=1.

WORKAROUND

To work around this problem, try to remove the copy rules or move rules from the mailbox before you move that mailbox. Additionally, run the ISINTEG against the mailbox store to determine if any problems exist in the database.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
817903  (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages

APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbautohotfix kbexchange2003presp1fix kbdeployment kbeventlog kberrmsg kbbug kbfix kbqfe kbhotfixserver KB839217
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