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Article ID: 2740017 - Last Review: February 13, 2013 - Revision: 3.0

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Symptoms

Consider the following scenario:
  • You protect certification authority (CA) certificates by using a hardware security module (HSM) that uses a key storage provider (KSP) on a Windows Server 2008 R2-based or Windows Server 2012-based computer.
  • The keys that are created by the KSP in the CA certificates use personal identification number (PIN)-based smart card authentication or use multiple smart card authentication.
  • You type the correct PIN code in the PIN dialog box to access the certificates, and then you press ENTER.
In this scenario, a second PIN dialog box appears.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 Service Pack 1 (SP1) or Windows Server 2012.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.22xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Certsrv.exe6.1.7601.22080748,03207-Aug-201217:51x64
Certsvcctrs.hNot applicable1,72105-Nov-201002:15Not applicable
Certsvcctrs.iniNot applicable4,02005-Nov-201002:15Not applicable
Microsoft-windows-certificateservices-ca-ppdlic.xrm-msNot applicable3,49107-Aug-201218:18Not applicable
Windows Server 2012 file information notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.2.920 0 . 20xxxWindows Server 2012 RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Certsrv.exe6.2.9200.20599721,92005-Jan-201301:24x64
Certsvcctrs.hNot Applicable1,72102-Jun-201214:33Not Applicable
Certsvcctrs.iniNot Applicable4,02002-Jun-201214:33Not Applicable
Microsoft-windows-certificateservices-ca-ppdlic.xrm-msNot Applicable3,38305-Jan-201303:35Not Applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
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File nameAmd64_5e28e8237f374d3f28e01507165215c6_31bf3856ad364e35_6.1.7601.22080_none_7d000804a98dc95d.manifest
File versionNot applicable
File size714
Date (UTC)08-Aug-2012
Time (UTC)11:44
PlatformNot applicable
File nameAmd64_microsoft-windows-certificateservices-ca_31bf3856ad364e35_6.1.7601.22080_none_396731e57a5f3ddf.manifest
File versionNot applicable
File size19,046
Date (UTC)07-Aug-2012
Time (UTC)18:27
PlatformNot applicable

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
Collapse this tableExpand this table
File nameAmd64_f38e45245d01d515f5de05d25419c505_31bf3856ad364e35_6.2.9200.20599_none_8852fddbd087fbe0.manifest
File versionNot Applicable
File size714
Date (UTC)05-Jan-2013
Time (UTC)14:32
PlatformNot Applicable
File nameAmd64_microsoft-windows-certificateservices-ca_31bf3856ad364e35_6.2.9200.20599_none_3454da0eed4af86e.manifest
File versionNot Applicable
File size19,464
Date (UTC)05-Jan-2013
Time (UTC)03:42
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,594
Date (UTC)05-Jan-2013
Time (UTC)14:32
PlatformNot Applicable
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Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2740017
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