Assume that you have a third-party printer installed on a computer that is running Windows 8 or Windows Server 2012. When you try to open the printer Help file from the Printer Properties
dialog box, you receive an error message that resembles the following:
An error has occurred in the script on this page.
Error: 'fileName' is undefined
Security update information
To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website:Notes
- This update was first included in the following security update:
MS13-009: Cumulative Security Update for Internet Explorer: February 12, 2013
- For more technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft websites:
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
Microsoft has confirmed that
this is a problem in the Microsoft products that are listed in the "Applies to"